{"id":1955,"date":"2020-04-20T10:19:18","date_gmt":"2020-04-20T08:19:18","guid":{"rendered":"https:\/\/axholmen.se\/?page_id=1955"},"modified":"2022-12-05T04:21:59","modified_gmt":"2022-12-05T03:21:59","slug":"resursoptimering-i-tjanstesektorn","status":"publish","type":"page","link":"https:\/\/axholmen.com\/sv\/resursoptimering-i-tjanstesektorn\/","title":{"rendered":"Resursoptimering i tj\u00e4nstsektorn"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"

Ta inte efterfr\u00e5gan p\u00e5 personal f\u00f6r given! Axholmens erfarenhet \u00e4r att arbetet i organisationen med att ta fram en korrekt \u00e5tergiven efterfr\u00e5gan \u00e4r en f\u00f6ruts\u00e4ttning i sig f\u00f6r att sedan lyckas genomf\u00f6ra n\u00f6dv\u00e4ndiga \u00e5tg\u00e4rder och n\u00e5 \u00f6nskade resultat \u2013 kvalitet, produktivitet, medarbetarn\u00f6jdhet. <\/p>\n","protected":false},"author":6,"featured_media":1970,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-hero.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1955","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nResursoptimering i tj\u00e4nstsektorn - l\u00e5t behovet s\u00e4tta ramarna | Axholmen<\/title>\n<meta name=\"description\" content=\"Ta inte efterfr\u00e5gan p\u00e5 personal f\u00f6r given! Det \u00e4r f\u00f6rst n\u00e4r ett tj\u00e4nstef\u00f6retag utg\u00e5r fr\u00e5n en optimerad och faktadriven bild av efterfr\u00e5gan p\u00e5 personal som b\u00e4sta effekt kan f\u00e5s fr\u00e5n de mer klassiska \u00e5tg\u00e4rderna som anst\u00e4llningsvillkor och effektiv schemal\u00e4ggning. Axholmens erfarenhet \u00e4r ocks\u00e5 att arbetet i organisationen med att ta fram en korrekt \u00e5tergiven efterfr\u00e5gan \u00e4r en f\u00f6ruts\u00e4ttning i sig f\u00f6r att sedan lyckas genomf\u00f6ra n\u00f6dv\u00e4ndiga \u00e5tg\u00e4rder och n\u00e5 \u00f6nskade resultat \u2013 kvalitet, produktivitet, medarbetarn\u00f6jdhet.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/axholmen.com\/sv\/resursoptimering-i-tjanstesektorn\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Resursoptimering i tj\u00e4nstsektorn - l\u00e5t behovet s\u00e4tta ramarna | Axholmen\" \/>\n<meta property=\"og:description\" content=\"Ta inte efterfr\u00e5gan p\u00e5 personal f\u00f6r given! Det \u00e4r f\u00f6rst n\u00e4r ett tj\u00e4nstef\u00f6retag utg\u00e5r fr\u00e5n en optimerad och faktadriven bild av efterfr\u00e5gan p\u00e5 personal som b\u00e4sta effekt kan f\u00e5s fr\u00e5n de mer klassiska \u00e5tg\u00e4rderna som anst\u00e4llningsvillkor och effektiv schemal\u00e4ggning. Axholmens erfarenhet \u00e4r ocks\u00e5 att arbetet i organisationen med att ta fram en korrekt \u00e5tergiven efterfr\u00e5gan \u00e4r en f\u00f6ruts\u00e4ttning i sig f\u00f6r att sedan lyckas genomf\u00f6ra n\u00f6dv\u00e4ndiga \u00e5tg\u00e4rder och n\u00e5 \u00f6nskade resultat \u2013 kvalitet, produktivitet, medarbetarn\u00f6jdhet.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/axholmen.com\/sv\/resursoptimering-i-tjanstesektorn\/\" \/>\n<meta property=\"og:site_name\" content=\"Axholmen\" \/>\n<meta property=\"article:modified_time\" content=\"2022-12-05T03:21:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/axholmen.com\/wp-content\/uploads\/2020\/04\/laktare.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2456\" \/>\n\t<meta property=\"og:image:height\" content=\"1637\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/axholmen.com\\\/sv\\\/resursoptimering-i-tjanstesektorn\\\/\",\"url\":\"https:\\\/\\\/axholmen.com\\\/sv\\\/resursoptimering-i-tjanstesektorn\\\/\",\"name\":\"Resursoptimering i tj\u00e4nstsektorn - l\u00e5t behovet s\u00e4tta ramarna | Axholmen\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/axholmen.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/axholmen.com\\\/sv\\\/resursoptimering-i-tjanstesektorn\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/axholmen.com\\\/sv\\\/resursoptimering-i-tjanstesektorn\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/axholmen.com\\\/wp-content\\\/uploads\\\/2020\\\/04\\\/laktare.jpg\",\"datePublished\":\"2020-04-20T08:19:18+00:00\",\"dateModified\":\"2022-12-05T03:21:59+00:00\",\"description\":\"Ta inte efterfr\u00e5gan p\u00e5 personal f\u00f6r given! 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Det \u00e4r f\u00f6rst n\u00e4r ett tj\u00e4nstef\u00f6retag utg\u00e5r fr\u00e5n en optimerad och faktadriven bild av efterfr\u00e5gan p\u00e5 personal som b\u00e4sta effekt kan f\u00e5s fr\u00e5n de mer klassiska \u00e5tg\u00e4rderna som anst\u00e4llningsvillkor och effektiv schemal\u00e4ggning. Axholmens erfarenhet \u00e4r ocks\u00e5 att arbetet i organisationen med att ta fram en korrekt \u00e5tergiven efterfr\u00e5gan \u00e4r en f\u00f6ruts\u00e4ttning i sig f\u00f6r att sedan lyckas genomf\u00f6ra n\u00f6dv\u00e4ndiga \u00e5tg\u00e4rder och n\u00e5 \u00f6nskade resultat \u2013 kvalitet, produktivitet, medarbetarn\u00f6jdhet."],"_yoast_wpseo_title":["%%title%% - l\u00e5t behovet s\u00e4tta ramarna%%page%% | %%sitename%%"],"modules-below-content_7_template":["text-block\/default"],"_modules-below-content_7_template":["group_page_modules_below-content_text-block-template"],"modules-below-content_7_text-block-title":[""],"_modules-below-content_7_text-block-title":["group_page_modules_below-content_text-block_text-block-title"],"modules-below-content_7_text-block-image":[""],"_modules-below-content_7_text-block-image":["group_page_modules_below-content_text-block_text-block-image"],"modules-below-content_7_text-block-image-overlay":["0"],"_modules-below-content_7_text-block-image-overlay":["group_page_modules_below-content_text-block_text-block-image-overlay"],"modules-below-content_7_text-block-description":["<p style=\"text-align: center;\"><strong>1. TA INTE EFTERFR\u00c5GAN F\u00d6R GIVEN<\/strong><\/p>\r\n\r\n\r\n<hr \/>\r\n\r\nAxholmens erfarenhet \u00e4r att tj\u00e4nstef\u00f6retag tenderar att fokusera p\u00e5 \u00e5tg\u00e4rder kopplade till <em>tillg\u00e5ngen<\/em> p\u00e5 personal, d.v.s. p\u00e5 att f\u00e5 en personalstyrka som p\u00e5 b\u00e4sta s\u00e4tt matchar en given efterfr\u00e5gan p\u00e5 arbetskraft och kompetens. Typiskt sett handlar det d\u00e5 om att se \u00f6ver anst\u00e4llningsmixen, inf\u00f6ra arbetsrotation, skapa effektiva arbetsscheman (inkl. systemst\u00f6d) eller \u00f6ka flexibiliteten genom anv\u00e4ndning av bemanningsf\u00f6retag eller underleverant\u00f6rer.\r\n\r\nDenna typ av \u00e5tg\u00e4rder \u00e4r ofta n\u00f6dv\u00e4ndiga f\u00f6r att \u00e5stadkomma effektivitet, men f\u00f6r att n\u00e5 maximal effekt beh\u00f6ver \u00e4ven <em>efterfr\u00e5gan<\/em> vara optimerad (se bild 2). Med tanke p\u00e5 svensk arbetsr\u00e4tt och p\u00e5verkan p\u00e5 m\u00e4nniskors livssituation blir det dessutom extra viktigt att b\u00f6rja i r\u00e4tt \u00e4nde.\r\n\r\n[caption id=\"attachment_1960\" align=\"aligncenter\" width=\"727\"]<img class=\"wp-image-1960 size-full\" src=\"https:\/\/axholmen.se\/wp-content\/uploads\/2020\/04\/bild-1-1.png\" alt=\"\" width=\"727\" height=\"144\" \/> Bild 2. Maximal potential fr\u00e5n resursplanering n\u00e5s genom att optimerad personaltillg\u00e5ng matchas mot ett optimerat resursbehov[\/caption]"],"_modules-below-content_7_text-block-description":["group_page_modules_below-content_text-block_text-block-description"],"modules-below-content_7_text-block-buttons":[""],"_modules-below-content_7_text-block-buttons":["group_page_modules_below-content_text-block_text-block-buttons"],"modules-below-content_8_template":["text-block\/default"],"_modules-below-content_8_template":["group_page_modules_below-content_text-block-template"],"modules-below-content_8_text-block-title":[""],"_modules-below-content_8_text-block-title":["group_page_modules_below-content_text-block_text-block-title"],"modules-below-content_8_text-block-image":[""],"_modules-below-content_8_text-block-image":["group_page_modules_below-content_text-block_text-block-image"],"modules-below-content_8_text-block-image-overlay":["0"],"_modules-below-content_8_text-block-image-overlay":["group_page_modules_below-content_text-block_text-block-image-overlay"],"modules-below-content_8_text-block-description":["<p style=\"text-align: center;\"><strong>2. DEFINIERA OCH F\u00d6RST\u00c5 EFTERFR\u00c5GAN<\/strong><\/p>\r\n\r\n\r\n<hr \/>\r\n\r\nAxholmen anv\u00e4nder datadriven analys, intervjuer och observationer f\u00f6r att f\u00f6rst skapa en f\u00f6rst\u00e5else f\u00f6r nul\u00e4get kring behovet av resurser. Vilka aktiviteter beh\u00f6ver genomf\u00f6ras, hur l\u00e5ng tid tar dessa, n\u00e4r b\u00f6r de genomf\u00f6ras (volymdrivet av kund eller t.ex. inleveranser)? Genom att j\u00e4mf\u00f6ra detta mot dagens schemal\u00e4ggning ges f\u00f6rst\u00e5else f\u00f6r n\u00e4r det r\u00e5der brist eller \u00f6verskott p\u00e5 personal (se bild 3).\r\n\r\n[caption id=\"attachment_1977\" align=\"aligncenter\" width=\"500\"]<img class=\"wp-image-1977 size-full\" src=\"https:\/\/axholmen.se\/wp-content\/uploads\/2020\/04\/figur-2_2-e1587448258580.png\" alt=\"\" width=\"500\" height=\"230\" \/> Bild 3. Illustration av aktivitetsuppdelad efterfr\u00e5gan p\u00e5 personal, som i j\u00e4mf\u00f6relse med schemalagd tid (tillg\u00e5ngen) visar \u00f6ver-\/underskott av personal[\/caption]"],"_modules-below-content_8_text-block-description":["group_page_modules_below-content_text-block_text-block-description"],"modules-below-content_8_text-block-buttons":[""],"_modules-below-content_8_text-block-buttons":["group_page_modules_below-content_text-block_text-block-buttons"],"modules-below-content_0_template":["share-page\/default"],"_modules-below-content_0_template":["group_page_modules_below-content_share-page-template"],"modules-below-content_0_share_page_title":[""],"_modules-below-content_0_share_page_title":["group_page_modules_below-content_share-page_share_page_title"],"modules-below-content_0_share_page_description":["Skrivet av: Anna Nordberg, Nathalie Lagerstam & Richard Cecchini"],"_modules-below-content_0_share_page_description":["group_page_modules_below-content_share-page_share_page_description"],"modules-below-content_0_share_page_url":[""],"_modules-below-content_0_share_page_url":["group_page_modules_below-content_share-page_share_page_url"],"modules-below-content_0_share_page_services":["a:4:{i:0;s:8:\"Facebook\";i:1;s:7:\"Twitter\";i:2;s:8:\"LinkedIn\";i:3;s:5:\"Email\";}"],"_modules-below-content_0_share_page_services":["group_page_modules_below-content_share-page_share_page_services"],"modules-below-content_9_template":["text-block\/default"],"_modules-below-content_9_template":["group_page_modules_below-content_text-block-template"],"modules-below-content_9_text-block-title":[""],"_modules-below-content_9_text-block-title":["group_page_modules_below-content_text-block_text-block-title"],"modules-below-content_9_text-block-image":[""],"_modules-below-content_9_text-block-image":["group_page_modules_below-content_text-block_text-block-image"],"modules-below-content_9_text-block-image-overlay":["0"],"_modules-below-content_9_text-block-image-overlay":["group_page_modules_below-content_text-block_text-block-image-overlay"],"modules-below-content_9_text-block-description":["<p style=\"text-align: center;\"><strong>3. IDENTIFIERA POTENTIALEN I EFTERFR\u00c5GAN<\/strong><\/p>\r\n\r\n\r\n<hr \/>\r\n\r\nPotentialen i resursoptimering hittas i tre kategorier, varav tv\u00e5 \u00e4r kopplade till efterfr\u00e5gan:\r\n<ul>\r\n \t<li>Flytta tillg\u00e5ngen n\u00e4rmare efterfr\u00e5gan, vilket handlar om just de \u00e5tg\u00e4rder som n\u00e4mns i ingressen - schemal\u00e4ggning, anst\u00e4llningsvillkor etc.<\/li>\r\n \t<li><strong>Minska efterfr\u00e5gan genom \u00f6kad produktivitet<\/strong> \u2013 Axholmen anv\u00e4nder ofta intern benchmark f\u00f6r att j\u00e4mf\u00f6ra tid per aktivitet mellan enheter och identifiera \u201dbest in class\u201d (se bild 4), medan analys av ruttalternativ kan anv\u00e4ndas f\u00f6r f\u00f6retag med transportinslag i produktionen<\/li>\r\n \t<li><strong>J\u00e4mna ut behovet s\u00e5 att det b\u00e4ttre matchar tillg\u00e5ngen p\u00e5 personal<\/strong>, d.v.s. eliminera underbemannade \u201dtoppar\u201d som ofta leder till kostnader i form av \u00f6vertid, inhyrd personal etc. \u2013 \u00e4ven h\u00e4r kan intern benchmark anv\u00e4ndas<\/li>\r\n<\/ul>\r\n[caption id=\"attachment_1979\" align=\"aligncenter\" width=\"500\"]<img class=\"wp-image-1979 size-full\" src=\"https:\/\/axholmen.se\/wp-content\/uploads\/2020\/04\/figur-3_2-e1587448315388.png\" alt=\"\" width=\"500\" height=\"95\" \/> Bild 4. Illustration av intern benchmark f\u00f6r produktivitet. M\u00f6rkgr\u00e5 markeringar indikerar vem som \u00e4r \u201dBest in Class\"[\/caption]"],"_modules-below-content_9_text-block-description":["group_page_modules_below-content_text-block_text-block-description"],"modules-below-content_9_text-block-buttons":[""],"_modules-below-content_9_text-block-buttons":["group_page_modules_below-content_text-block_text-block-buttons"],"modules-below-content_10_template":["text-block\/default"],"_modules-below-content_10_template":["group_page_modules_below-content_text-block-template"],"modules-below-content_10_text-block-title":[""],"_modules-below-content_10_text-block-title":["group_page_modules_below-content_text-block_text-block-title"],"modules-below-content_10_text-block-image":[""],"_modules-below-content_10_text-block-image":["group_page_modules_below-content_text-block_text-block-image"],"modules-below-content_10_text-block-image-overlay":["0"],"_modules-below-content_10_text-block-image-overlay":["group_page_modules_below-content_text-block_text-block-image-overlay"],"modules-below-content_10_text-block-description":["<p style=\"text-align: center;\"><strong>4. REALISERA POTENTIALEN I EFTERFR\u00c5GAN<\/strong><\/p>\r\n\r\n\r\n<hr \/>\r\n\r\nDe tidigare n\u00e4mnda analysmetoderna hj\u00e4lper till att skapa en f\u00f6rst\u00e5else f\u00f6r potentialen i en optimerad efterfr\u00e5gan. N\u00e4sta steg \u00e4r att identifiera r\u00e4tt \u00e5tg\u00e4rder f\u00f6r att realisera potentialen.\r\n\r\n\u00c5tg\u00e4rder f\u00f6r att j\u00e4mna ut efterfr\u00e5gan kan t.ex. vara att <strong>planera icke tidskritiska aktiviteter<\/strong> till l\u00e5gintensiva perioder. <strong>Best\u00e4llningssystem eller differentierad priss\u00e4ttning<\/strong> som styr kunden mot l\u00e5gintensiva perioder \u00e4r en annan.\r\n\r\nF\u00f6r att \u00f6ka produktiviteten kan f\u00f6retaget genomf\u00f6ra initiativ som exempelvis:\r\n<ul>\r\n \t<li><strong>Automatisering, hj\u00e4lpmedel eller kompetensutveckling<\/strong> som g\u00f6r att en aktivitet blir resurseffektivare.<\/li>\r\n \t<li>Flytta aktivitet till kund m.h.a. <strong>s<\/strong><strong>j\u00e4lvbetj\u00e4ning<\/strong>. T.ex. sj\u00e4lvplock ist\u00e4llet f\u00f6r en manuell disk i butiken, eller online-bokning f\u00f6r transportf\u00f6retagets kund.<\/li>\r\n \t<li><strong>Eliminera icke v\u00e4rdeskapande aktiviteter<\/strong>, som vissa administrativa uppgifter. Axholmens erfarenhet \u00e4r att organisationen ofta beh\u00f6ver hj\u00e4lp att utmana sig sj\u00e4lva h\u00e4r.<\/li>\r\n<\/ul>"],"_modules-below-content_10_text-block-description":["group_page_modules_below-content_text-block_text-block-description"],"modules-below-content_10_text-block-buttons":[""],"_modules-below-content_10_text-block-buttons":["group_page_modules_below-content_text-block_text-block-buttons"],"modules-below-content_1_template":["in-page-menu\/default"],"_modules-below-content_1_template":["group_page_modules_below-content_in-page-menu-template"],"modules-below-content_1_in_page_menu_title":["Inneh\u00e5ll"],"_modules-below-content_1_in_page_menu_title":["group_page_modules_below-content_in-page-menu_in_page_menu_title"],"modules-below-content_1_in_page_menu_description":[""],"_modules-below-content_1_in_page_menu_description":["group_page_modules_below-content_in-page-menu_in_page_menu_description"],"modules-below-content_1_in_page_menu_items_0_in_page_menu_link":["a:3:{s:5:\"title\";s:12:\"Introduktion\";s:3:\"url\";s:13:\"#introduktion\";s:6:\"target\";s:0:\"\";}"],"_modules-below-content_1_in_page_menu_items_0_in_page_menu_link":["group_page_modules_below-content_in-page-menu_in_page_menu_items_in_page_menu_link"],"modules-below-content_1_in_page_menu_items_1_in_page_menu_link":["a:3:{s:5:\"title\";s:68:\"Fyra steg f\u00f6r att maximera personaleffektiviteten i tj\u00e4nstesektorn\";s:3:\"url\";s:9:\"#fyrasteg\";s:6:\"target\";s:0:\"\";}"],"_modules-below-content_1_in_page_menu_items_1_in_page_menu_link":["group_page_modules_below-content_in-page-menu_in_page_menu_items_in_page_menu_link"],"modules-below-content_1_in_page_menu_items":["3"],"_modules-below-content_1_in_page_menu_items":["group_page_modules_below-content_in-page-menu_in_page_menu_items"],"modules-below-content_1_in_page_menu_items_2_in_page_menu_link":["a:3:{s:5:\"title\";s:15:\"Sammmanfattning\";s:3:\"url\";s:15:\"#sammanfattning\";s:6:\"target\";s:0:\"\";}"],"_modules-below-content_1_in_page_menu_items_2_in_page_menu_link":["group_page_modules_below-content_in-page-menu_in_page_menu_items_in_page_menu_link"],"modules-below-content_2_template":["anchor\/default"],"_modules-below-content_2_template":["group_page_modules_below-content_anchor-template"],"modules-below-content_2_anchor":["introduktion"],"_modules-below-content_2_anchor":["group_page_modules_below-content_anchor_anchor"],"modules-below-content_4_template":["text-block\/image-background"],"_modules-below-content_4_template":["group_page_modules_below-content_text-block-template"],"modules-below-content_4_text-block-title":[""],"_modules-below-content_4_text-block-title":["group_page_modules_below-content_text-block_text-block-title"],"modules-below-content_4_text-block-image":["1415"],"_modules-below-content_4_text-block-image":["group_page_modules_below-content_text-block_text-block-image"],"modules-below-content_4_text-block-image-overlay":["1"],"_modules-below-content_4_text-block-image-overlay":["group_page_modules_below-content_text-block_text-block-image-overlay"],"modules-below-content_4_text-block-description":[""],"_modules-below-content_4_text-block-description":["group_page_modules_below-content_text-block_text-block-description"],"modules-below-content_4_text-block-buttons":[""],"_modules-below-content_4_text-block-buttons":["group_page_modules_below-content_text-block_text-block-buttons"],"modules-below-content_13_template":["text-block\/default"],"_modules-below-content_13_template":["group_page_modules_below-content_text-block-template"],"modules-below-content_13_text-block-title":["Sammanfattning"],"_modules-below-content_13_text-block-title":["group_page_modules_below-content_text-block_text-block-title"],"modules-below-content_13_text-block-image":[""],"_modules-below-content_13_text-block-image":["group_page_modules_below-content_text-block_text-block-image"],"modules-below-content_13_text-block-image-overlay":["0"],"_modules-below-content_13_text-block-image-overlay":["group_page_modules_below-content_text-block_text-block-image-overlay"],"modules-below-content_13_text-block-description":["Ta inte efterfr\u00e5gan p\u00e5 personal f\u00f6r given! Det \u00e4r f\u00f6rst n\u00e4r ett tj\u00e4nstef\u00f6retag utg\u00e5r fr\u00e5n en optimerad och faktadriven bild av efterfr\u00e5gan p\u00e5 personal som b\u00e4sta effekt kan f\u00e5s fr\u00e5n de mer klassiska \u00e5tg\u00e4rderna som anst\u00e4llningsvillkor och effektiv schemal\u00e4ggning. Axholmens erfarenhet \u00e4r ocks\u00e5 att arbetet i organisationen med att ta fram en korrekt \u00e5tergiven efterfr\u00e5gan \u00e4r en f\u00f6ruts\u00e4ttning i sig f\u00f6r att sedan lyckas genomf\u00f6ra n\u00f6dv\u00e4ndiga \u00e5tg\u00e4rder och n\u00e5 \u00f6nskade resultat \u2013 kvalitet, produktivitet, medarbetarn\u00f6jdhet.\r\n\r\n<img class=\"aligncenter size-full wp-image-1973\" src=\"https:\/\/axholmen.se\/wp-content\/uploads\/2020\/04\/personaleffektivisering.png\" alt=\"\" width=\"1200\" height=\"517\" \/>"],"_modules-below-content_13_text-block-description":["group_page_modules_below-content_text-block_text-block-description"],"modules-below-content_13_text-block-buttons":[""],"_modules-below-content_13_text-block-buttons":["group_page_modules_below-content_text-block_text-block-buttons"],"modules-below-content_3_template":["text-block\/image-background"],"_modules-below-content_3_template":["group_page_modules_below-content_text-block-template"],"modules-below-content_3_text-block-title":["Introduktion"],"_modules-below-content_3_text-block-title":["group_page_modules_below-content_text-block_text-block-title"],"modules-below-content_3_text-block-image":["1467"],"_modules-below-content_3_text-block-image":["group_page_modules_below-content_text-block_text-block-image"],"modules-below-content_3_text-block-image-overlay":["0"],"_modules-below-content_3_text-block-image-overlay":["group_page_modules_below-content_text-block_text-block-image-overlay"],"modules-below-content_3_text-block-description":["I Sverige \u00e4r 80 procent av alla nya f\u00f6retag tj\u00e4nstef\u00f6retag. Den privata tj\u00e4nstesektorn svarar nu f\u00f6r h\u00e4lften av Sveriges BNP och tre av fyra svenskar arbetar med n\u00e5gon form av tj\u00e4nsteproduktion (k\u00e4lla: Almega). F\u00f6r att hantera h\u00e5rdnande konkurrens, eller rusta sig inf\u00f6r en kommande l\u00e5gkonjunktur, riktas ofta fokus mot den fr\u00e4msta resurstillg\u00e5ngen \u2013 personalen. Om behovet av personal \u00e4r volatilt \u00f6ver \u00e5ret eller dagen, betyder det inte s\u00e4llan stort fokus p\u00e5 anst\u00e4llningsvillkor och arbetsscheman. F\u00f6r att optimera resursanv\u00e4ndandet hos tj\u00e4nstef\u00f6retag vill Axholmen h\u00e4r belysa vikten av att b\u00f6rja i r\u00e4tt \u00e4nde, n\u00e4mligen med att f\u00f6rst adressera resurs<em>behovet<\/em>."],"_modules-below-content_3_text-block-description":["group_page_modules_below-content_text-block_text-block-description"],"modules-below-content_3_text-block-buttons":[""],"_modules-below-content_3_text-block-buttons":["group_page_modules_below-content_text-block_text-block-buttons"],"modules-below-content_5_template":["anchor\/default"],"_modules-below-content_5_template":["group_page_modules_below-content_anchor-template"],"modules-below-content_5_anchor":["fyrasteg"],"_modules-below-content_5_anchor":["group_page_modules_below-content_anchor_anchor"],"modules-below-content_6_template":["text-block\/default"],"_modules-below-content_6_template":["group_page_modules_below-content_text-block-template"],"modules-below-content_6_text-block-title":["Fyra steg f\u00f6r att maximera personaleffektiviteten i tj\u00e4nstesektorn"],"_modules-below-content_6_text-block-title":["group_page_modules_below-content_text-block_text-block-title"],"modules-below-content_6_text-block-image":[""],"_modules-below-content_6_text-block-image":["group_page_modules_below-content_text-block_text-block-image"],"modules-below-content_6_text-block-image-overlay":["0"],"_modules-below-content_6_text-block-image-overlay":["group_page_modules_below-content_text-block_text-block-image-overlay"],"modules-below-content_6_text-block-description":["<p style=\"text-align: center;\"><strong>EFFEKTIVITET I TJ\u00c4NSTESEKTORN<\/strong><\/p>\r\nTj\u00e4nstesektorn innefattar allt fr\u00e5n detaljhandel till serviceinr\u00e4ttningar. Tj\u00e4nster k\u00e4nnetecknas som bekant av att de inte kan lagerh\u00e5llas, och att personalen st\u00e5r f\u00f6r en stor del av kostnaden.\u00a0 Forskningen inom omr\u00e5det har d\u00e4rf\u00f6r sedan 70-talet inriktat sig p\u00e5 hur man b\u00e4st matchar tillg\u00e5ngen p\u00e5 personal mot efterfr\u00e5gan p\u00e5 personal. Med efterfr\u00e5gan menas de personalresurser som beh\u00f6vs f\u00f6r att producera tj\u00e4nstebehovet vid varje given tidpunkt, vilket kan variera \u00f6ver s\u00e4song, vecka och\/eller dag.\r\n\r\nF\u00f6r att producera sin tj\u00e4nst kostnadseffektivt beh\u00f6ver t.ex. en stormarknad matcha personaltillg\u00e5ngen mot en personalefterfr\u00e5gan som \u00e4r st\u00f6rre p\u00e5 fredagar och l\u00f6rdagar \u00e4n i b\u00f6rjan av veckan (se bild 1).\r\n\r\nDenna artikel \u00e4r applicerbar p\u00e5 alla personalintensiva verksamheter med varierande efterfr\u00e5gan, s\u00e5 som detaljhandel, transport- och logistik, lagerverksamhet, resor och turism, serviceinr\u00e4ttningar etc.\r\n\r\n[caption id=\"attachment_1975\" align=\"aligncenter\" width=\"500\"]<img class=\"wp-image-1975 size-full\" src=\"https:\/\/axholmen.se\/wp-content\/uploads\/2020\/04\/figur-1_1-e1587448202877.png\" alt=\"\" width=\"500\" height=\"231\" \/> Bild 1. Maximal potential fr\u00e5n resursplanering i tj\u00e4nstesektorn n\u00e5s genom att en optimerad resurskapacitet (tillg\u00e5ng p\u00e5 framf\u00f6rallt personal) matchas mot ett optimerat resursbehov[\/caption]\r\n\r\nEn framg\u00e5ngsrik och h\u00e5llbar resursplanering inneb\u00e4r f\u00f6rdelar f\u00f6r f\u00f6retaget i form av b\u00e4ttre kvalitet och kundn\u00f6jdhet, \u00f6kad produktivitet (ca 10% enligt Axholmens erfarenhet) samt \u00f6kad medarbetarn\u00f6jdhet p.g.a. f\u00f6rb\u00e4ttrad tydlighet kring f\u00f6rv\u00e4ntan p\u00e5 arbetsuppgifter och utrymme f\u00f6r 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