Complex sourcing processes such as selection of outsourcing partner often represent large economic values and should reflect interests of many stakeholders. Here we share our key success factors for successful sourcing (and eventually implementation) of complex services and products
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A large share of the service sector is noticeably affected by the Covid crisis. Making it even more clear how important it is to have an efficient and sustainable resource planning. Axholmen share our view on the important first step toward optimized resource planning, focus on the resource need.
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For many companies there is a large potential within resource planning, however, the area is rarely in focus of management and is often expected to function by itself. Successful and sustainable resource planning leads to advantages such as improved quality, higher customer satisfaction, increased productivity (about 10% according to Axholmen’s experience) and increased employee satisfaction, e.g. clarity of expectations of work tasks and time for professional training
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Customer service has clearly developed during the last five years. We can primarily see ten different movements made on the market
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Axholmen has developed a qualitative tool to evaluate customer service functions at large companies to identify which area your company needs to focus on to improve customer experience and customer service as a whole
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Costs that have increased over time relative to revenues, new market conditions or the need to release capital? There are many drivers to reduce a company’s costs. Whatever the reason and the inherent potential for the company, implementing a cost reduction program is usually associated with challenges.
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The concept of category management in procurement is not new and has been developed and adopted by companies worldwide since the late 1980s, yet for various reasons a large percentage of companies fail to realise the full potential of category management. Developing a category strategy is one of the most important tools for companies to identify and deliver on their purchasing objectives.
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Far from all outsourcing deals succeed in achieving their targets. In this article, we share three fundamental building blocks that we believe are vital for successful outsourcing.
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Axholmen shares five tips for a successful organizational design. As is often the case, it’s about setting clear goals, but also about not being overly cautious and daring to design towards the networked organization of the future.
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Investing sufficient time and effort in anchoring within the organization is a key for success and enables the desired results to be achieved more quickly. This article highlights the importance of anchoring before starting a change journey.
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