Axholmen has developed a qualitative tool to evaluate customer service functions at large companies to identify which area your company needs to focus on to improve customer experience and customer service as a whole.
- Which improvements are most important to drive in order to improve my customer service?
- How should I change the operational model to deliver a better customer experience more efficiently?
- How can I utilize my customer service employees collected intelligence to develop my customer service while driving cooperation with other parts of the company in a data driven manner?
A customer service division needs to perform in many ways to optimize the customer experience, increase sales and at the same time lower costs. It is often the weakest link of the chain where things tend to break down, especially during unforeseen events.
Please contact us if you would like to get an introduction to our qualitative tool and discuss how you can improve your customer service and customer experience, as well as where change has maximum effect in your organization.
