Quality in customer service should ultimately be measured in long-term customer experience, efficiency, and sales. In this white paper, we list six tips for lowering costs, most of which also deliver a better long-term customer experience.
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E-commerce continues to grow strongly at around 15% per year and is characterised by fast deliveries, price transparency and a high rate of returns, which places completely new demands on the company’s supply chain.
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Axholmen’s view on important elements to keep in mind when facing a situation where a reduction in staff becomes necessary and the challenges associated with a reduction in staff.
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Presentation of a proven model by Axholmen that enables improved performance and motivation of employees as well as reduced personnel costs.
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What Lean implies and how to achieve Lean results with limited resources by taking a structured and pragmatic approach.
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How addressing indirect costs can lead to relatively simple, rapid, and significant profit improvements.
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