Axholmen has developed a qualitative tool to evaluate customer service functions at large companies to identify which area your company needs to focus on to improve customer experience and customer service as a whole
Costs that have increased over time relative to revenues, new market conditions or the need to release capital? There are many drivers to reduce a company’s costs. Whatever the reason and the inherent potential for the company, implementing a cost reduction program is usually associated with challenges.
The concept of category management in procurement is not new and has been developed and adopted by companies worldwide since the late 1980s, yet for various reasons a large percentage of companies fail to realise the full potential of category management. Developing a category strategy is one of the most important tools for companies to identify and deliver on their purchasing objectives.
The interest in responsible investments is strong and has grown significantly over the past decade. Based on dialogues with more than 60 leading European asset owners and managers, this white paper highlights the importance of responsible investments, the challenges investors face and what is needed to take the next step forward.
Axholmen shares five tips for a successful organizational design. As is often the case, it’s about setting clear goals, but also about not being overly cautious and daring to design towards the networked organization of the future.
Investing sufficient time and effort in anchoring within the organization is a key for success and enables the desired results to be achieved more quickly. This article highlights the importance of anchoring before starting a change journey.
Quality in customer service should ultimately be measured in long-term customer experience, efficiency, and sales. In this white paper, we list six tips for lowering costs, most of which also deliver a better long-term customer experience.
E-commerce continues to grow strongly at around 15% per year and is characterised by fast deliveries, price transparency and a high rate of returns, which places completely new demands on the company’s supply chain.