Axholmen’s 2022 CEO study shows the most positive outlook for the year ahead since the annual study was introduced in 2010. Read more about what Swedish CEOs think about the future, and what SEB’s Johan Javeus has to say about the study results. Read Axholmen’s twelfth CEO study, in collaboration with Affärsvärlden (the study is in Swedish).
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For many companies, a majority of revenue comes from the existing customer base in the form of ongoing agreements or new business from existing customers. Price adjustments or a transition to a new commercial model can be very important value adders – we share seven success factors that we believe affect the level of acceptance to a high degree regardless of industry and geography
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With the right pricing, you get immediate effect with limited business risk
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A large share of the service sector is noticeably affected by the Covid crisis. Making it even more clear how important it is to have an efficient and sustainable resource planning. Axholmen share our view on the important first step toward optimized resource planning, focus on the resource need.
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Is it possible for customer loyalty to be something other than utopia? Five tips for a successful customer loyalty program
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For many companies there is a large potential within resource planning, however, the area is rarely in focus of management and is often expected to function by itself. Successful and sustainable resource planning leads to advantages such as improved quality, higher customer satisfaction, increased productivity (about 10% according to Axholmen’s experience) and increased employee satisfaction, e.g. clarity of expectations of work tasks and time for professional training
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Customer service has clearly developed during the last five years. We can primarily see ten different movements made on the market
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Digitalization is not an independent entity thriving on AI-technology, however, it enables development and survival of the business. Here are five tips to success
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Axholmen has developed a qualitative tool to evaluate customer service functions at large companies to identify which area your company needs to focus on to improve customer experience and customer service as a whole
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Costs that have increased over time relative to revenues, new market conditions or the need to release capital? There are many drivers to reduce a company’s costs. Whatever the reason and the inherent potential for the company, implementing a cost reduction program is usually associated with challenges.
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